'Get Confident' - Emotion
Some of the most difficult situations we have to deal with are emotionally demanding - take conflict, negotiation and forming and sustaining relationships, for example.
To deal with these situations you don't need to be constantly upbeat or ready to take on the world's problems, you just need to:
Be aware of your own emotions and those of others.
Use this awareness to express how you are feeling appropriately and anticipate the needs of others.
This section of 'Get Confident' aims to help you develop these strengths.
In this section you'll learn:
Emotional confidenceInformation and an exercise to help you clarify your own emotions.
Emotional coachingA questionnaire to help you think about how you respond to the emotions of others.
ConfrontationTools and an exercise to help you think about how you handle conflict and negotiation in work and romance, and with the family.
Consolidation exerciseAn exercise in negotiation.